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3rd Annual Forum Optimising the International Spare Parts Management in the Manufacturing Industry

Increasing revenues, lowering costs and creating better customer value in the global spare parts business

27. - 29. Jan 2014
Hotel Waldorf Astoria Berlin, Germany

Why You Should Attend

3rd Annual Forum Optimising the International Spare Parts Management in the Manufacturing Industry

Past speakers:

Hans Sahlin, Director Global Logistics Process Development, Volvo Group Trucks Operations Sweden

Christina Backman, Director Global Aftermarket Logistics, Volvo Penta Sweden

André Brogli, Global Head of Aftermarket, Sulzer Pumps Switzerland

Dr. Ralf Gitzel, Principal Scientist, ABB AG Germany

Jürgen Troles, Global Supply Chain Solutions Manager, Neovia Logistics Belgium

Steve Thorne, Supply Chain Solutions Manager, Neovia Logistics Service (UK) Ltd.

Alexander Kaiser, Global Product Line Leader Spares, GE Energy Gas Engines Austria

Fabio Cicalini, Specialist Service Pricing, Vestas Central Europe

Dr. Rainer Kleber, Postdoctoral Researcher, Otto-von-Guericke University Magdeburg Germany

Tony Abouzolof, Co-Founder, Syncron UK

Raymond L. Osgood, Vice President – International Region – Parts Sales, Marketing and Operations, CNH International Switzerland                

Olivier Laplagne, Senior Program Manager, Materials and Logistics Optimisation, Philips Healthcare France

Christoph Papst, Global Business Segment Manager, AVL List Austria

Dr. Thomas Schwaninger, Global Business Development, Liebherr-Werk Nenzing Austria

Stephan Boch, Global Service Manager, WIFAG-Polytype Group Switzerland

Michael Rembold, Director of Spare Parts Logistics Worldwide, Bosch Thermotechnology


The importance of service as a key differentiator in spare parts management is becoming increasingly important. Companies that have recognized this potential benefit from a significant increase in sales in the aftermarket business and at times generate more revenue with After-Sales than with new business. Nevertheless, the spare parts business remains challenging:

The ever increasing number of spare parts for current and old models and high buffer stocks due to time-critical deliveries are challenges for spare parts professionals. Sophisticated forecasting and planning is needed remain successful in today’s competitive environment.

A global fast and reliable spare parts supply plays an important role for successful after-sales service in the manufacturing industry. The key success factor is the current delivery capability - from the availability of parts, to a complete and timely delivery, to avoiding extremely costly down-times and to guarantee a high machine availability. For many customers, the performance in this area is a precondition for new business.



“Well organized with useful information during the conference for daily life in the spare part business” TTS Marine

“A very interesting event with great content and possibilities to build network” Scania

“Valuable!” Volvo Penta

“Interesting  participants and well organized” Thyssen Krupp

“Great point of networking, connecting to people same ideas in mind!” Wärtsilä

“Informative conference with good exchange of best practices, ideas and challenges. Good for networking” Vestas

“Good opportunity to meet servicce colleagues to discuss strategic challenges of the future and past experiences” Linde Material Handling

“Very open discussions” CLAAS

“Very professional” Alstom Norway


Why Choose marcus evans?

marcus evans specialises in the research and development of strategic events for senior business executives. From our international network of 63 offices, marcus evans produces over 1000 event days a year on strategic issues in corporate finance, telecommunications, technology, health, transportation, capital markets, human resources and business improvement.

Above all, marcus evans provides clients with business information and knowledge which enables them to sustain a valuable competitive advantage and makes a positive contribution to their success.

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Practical Insights From

Walter Faßbender
Manager Traffic and Customs
Ford Customer Service Division Europe, Germany

Kristian Lange
General Product Manager Global Service
DISA Industries, Denmark

Ismo Katila
Head of Spare Parts
Metso Paper, Finland

Jose Luis Navarro
Head of Operations Logistics Europe
Schindler Iberica Management, Spain

Dr. Ralf Gitzel
Principal Scientist
ABB, Germany

Stefan Küster
Head of Service
Diesel Motor Nordic, Sweden

Dr. Thomas Schwaninger
Global Business Development
Liebherr-Werk Nenzing, Austria

Kristof Van Muylem
Director of Distribution Centers West, Central & South Europe
Volvo Group Trucks Operations, Belgium

Timo Weidner
Head of Service
Haas Food Equipment, Austria

Arto Halonen
Vice President Global Supply Chain
Metso Mining and Construction, USA

Markus Brenner
Head of Customer Service Spares&Repairs
Voith Paper, Germany

Knud Midtgaard
Vice President Operations
Alfa Laval, Sweden

Dr. Frank Jenne
Head of Service Back Office
Wirtgen Group, Germany

Bent-Erik Bjørkli
Department Manager, Support Center Operation
Kongsberg Maritime, Norway

Mark Van Gaalen
Manager Pricing mand Analysis
NACCO Materials Handl. Group, Netherlands

Christiaan Tak
Life Cycle Support
IHC Merwede, Netherlands

Ulrich Timcke
Managing Director, CFO
CLAAS Service and Parts, Germany

Arne Niehaus
Head of Supply Chain Services
Thales, Austria

Thomas Junge
President Services
OYSTAR Group, Germany

Andreas Sieber
Head of Service Forecast and Planning
GE Power & Water, Austria

Justus Brüggemann
Head of International Spare Parts Management
STILL, Germany

Axel Bühler
Head of Spare Parts Management
Nordex, Germany

Andreas E. Noll
Head of Spare Parts Business Area Machines
Ammann, Switzerland

Click Here For Full Agenda

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Event Contact

For all enquiries regarding speaking, sponsoring and attending this conference contact:

Daniel Schuster

PO Box 24797
CY-1304 Nicosia

+357 22 849 308
Fax: +357 22 859 307